Frequently Asked Questions

General Questions

What is Teertham?

Teertham is a comprehensive travel platform that offers vehicle bookings, hotel reservations, spiritual packages, and custom travel services across India. We connect travelers with trusted service providers to create seamless and memorable travel experiences.

How do I create an account?

Click on the "Create Account" button on the homepage, fill in your details (name, email, phone number, password), and verify your email or phone number. You can also sign up using your Google or Facebook account for faster registration.

Is Teertham available across India?

Yes, Teertham operates across major cities and tourist destinations in India. Our services are continually expanding to cover more locations. Check our platform for availability in your desired destination.

How do I contact customer support?

You can reach our 24/7 customer support team via email at support@teertham.com, phone at +91 123 456 7890, or through the live chat feature on our website. We typically respond within 2-4 hours.

Booking & Reservations

How do I make a booking?

Select the service you need (vehicle, hotel, or package), enter your travel details, browse available options, choose your preferred service, review the booking details, and proceed to payment. You'll receive a confirmation email once the booking is successful.

Can I modify my booking after confirmation?

Yes, most bookings can be modified subject to availability and provider policies. Log in to your account, go to "My Bookings," select the booking you wish to modify, and contact customer support. Modification fees may apply depending on the timing and nature of changes.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), debit cards, UPI, net banking, and popular digital wallets (Paytm, PhonePe, Google Pay). All payments are processed through secure, PCI-compliant payment gateways.

Will I receive a booking confirmation?

Yes, you'll receive an immediate booking confirmation via email and SMS with all the details including booking reference number, service provider information, and booking specifics. Save this confirmation for your records.

Can I book for someone else?

Yes, you can make bookings on behalf of others. During the booking process, enter the traveler's details instead of your own. Ensure all information is accurate as modifications may incur additional charges.

Vehicle Booking

What types of vehicles are available?

We offer a wide range of vehicles including sedans, SUVs, tempo travelers, luxury cars, mini buses, and coaches. Each vehicle type is suited for different group sizes and travel needs. Detailed specifications and seating capacities are provided during booking.

Are drivers included with vehicle bookings?

Yes, all vehicle bookings include experienced, licensed drivers familiar with local routes. Driver expenses (accommodation and meals for multi-day trips) are included in the booking price unless otherwise specified.

What is included in the vehicle rental price?

The price typically includes vehicle rental, driver charges, standard fuel (for fixed packages), and applicable taxes. Additional costs may include toll fees, parking charges, interstate permits, and extra kilometers beyond the package limit.

Can I extend my vehicle rental duration?

Yes, you can request an extension subject to vehicle availability. Contact the driver or our customer support team to arrange an extension. Additional charges will apply based on the extended duration and distance.

Hotel Reservations

How do I choose the right hotel?

Use our filters to narrow down hotels by location, price range, amenities, and guest ratings. Read reviews from verified guests, view photos, and check room details before booking. Our customer support team can also provide personalized recommendations.

What is included in the hotel booking price?

Hotel prices typically include room accommodation and applicable taxes. Breakfast inclusion varies by hotel and is clearly indicated during booking. Additional services like meals, spa, laundry, and minibar are usually charged separately.

Can I request early check-in or late check-out?

Yes, you can request early check-in or late check-out, but it's subject to hotel availability and may incur additional charges. Contact the hotel directly or through our customer support after booking to make such requests.

What if I have special requirements?

Special requests such as accessible rooms, dietary preferences, extra bedding, or specific floor preferences can be noted during booking. While we forward these requests to hotels, we cannot guarantee fulfillment as they depend on availability.

Cancellation & Refunds

How do I cancel my booking?

Log in to your account, navigate to "My Bookings," select the booking you wish to cancel, and click the "Cancel Booking" button. Follow the prompts to confirm cancellation. You can also contact customer support for assistance. Review our Cancellation Policy for applicable charges.

When will I receive my refund?

Refunds are initiated within 2-3 business days of cancellation confirmation. The time it takes to reflect in your account depends on your payment method and bank, typically 5-10 business days. Check our Refund Policy for detailed timelines.

Are there any cancellation charges?

Yes, cancellation charges vary based on the service type and timing of cancellation. Generally, the closer to the service date you cancel, the higher the charges. Refer to our Cancellation Policy for specific details.

Can I get a full refund?

Full refunds are possible if you cancel within the free cancellation period (usually 48-72 hours before service date for most bookings) or if the service provider cancels the booking. Convenience fees and payment gateway charges are typically non-refundable.

Payment & Security

Is my payment information secure?

Yes, we use industry-standard SSL encryption and PCI-DSS compliant payment gateways to protect your payment information. We do not store your complete card details on our servers. All transactions are secured with multiple layers of protection.

What if my payment fails?

If your payment fails but the amount is debited, it will be automatically refunded within 7-10 business days. You can retry the booking with a different payment method. If the issue persists, contact your bank or our customer support team.

Can I pay in installments?

Currently, full payment is required at the time of booking. However, we are working on introducing installment payment options for certain high-value packages. Check our platform for updates on this feature.

Do you offer any discounts or promo codes?

Yes, we regularly offer discounts, seasonal promotions, and promo codes. Subscribe to our newsletter and follow us on social media to stay updated on the latest offers. Promo codes can be applied during the checkout process.